Full-scope email customer care in any language, operated by Polish agents — with translation tooling and native QA built in. Same SLA, lower cost, extended coverage.
✦ AI-ready brief — paste directly into your AI assistant
How the Process Works
✉️
CUSTOMER
German Customer
Sends email in German
DE
incoming German email
⚡
MACHINE
DeepL Pro
Translates DE → PL with client glossary & brand voice
PL
Polish email
🧑💼
★ HUMAN
Polish CS Agent
Reads, decides, drafts full response in Polish
PL
Polish draft
⚡
MACHINE
DeepL Pro
Translates PL → DE response
DE
German draft
🔍
★ HUMAN
German QA Reviewer
Native C2 check — non-standard emails reviewed before sending
DE
approved reply
✅
DELIVERED
German Customer
Receives native-quality German reply. 100% SLA.
DE
Human decision point — agent or reviewer
Machine translation layer only
365 days/year · 100% SLA guaranteed
Pricing — Purchase & Sales 117%
All cells are editable. Click any price to adjust it. Use the markup slider to recalculate Sales Price automatically from Purchase Price.
Item
Purchase Price (€)
Sales Price (€)
Translated Email Service (AHT 3 min)
Translated Email — Weekday
1,23
1,44
Translated Email — Weekend & Holidays
1,31
1,53
Language Quality Check
C2 Language Check — German native QA (2 min)
1,95
2,15
Setup & Onboarding (One-time)
Start Fee — Pre-PAID (system integration + team training)
250,00
292,50
Extra Setup Hour (non-standard integration)
17,00
20,00
Fixed Monthly Costs
AI Module — international multilingual service
25,00
29,25
Fixed Fee — licenses, maintenance, channels
195,00
228,15
Markup %:117%
Translated Email Weekday
Purchase → Sales margin
→
Purchase
€1,23
→
Sales
€1,44
→
Margin per email
€0,21
* All prices exclusive of VAT. AHT = Average Handling Time. Weekend & holiday surcharges apply to emails processed on Saturdays, Sundays, and public holidays.
Key Selling Points
🌍 365-Day Coverage
Weekends and holidays included. 100% SLA guaranteed. Your customer ranking on marketplaces never drops from slow response times.
🤖 DeepL Pro Enterprise
Used by 82% of professional language service companies. Client-specific glossary + brand voice templates applied to every email.
🧑💼 Human in Every Decision
Polish agents handle all merit decisions. German-native QA reviewer checks all non-standard outbound emails before sending.
💶 30% Lower Cost
No recruitment, no sick leave, no office space. Pay-per-use model vs fixed in-house staff costs.
🔬 Translation Quality Proven
German↔Polish: tier-1 DeepL pair since 2017. Claude 3.5 Sonnet rated "good" 78% of time in blind study (Lokalise 2025).
📊 Start with a Pilot
6-week pilot on one ticket category. Side-by-side metrics vs existing team. Defined kill criteria — your call to continue.
📋 AI Prompt — Paste this into your AI assistant
Copy the block below and paste it into ChatGPT, Claude, Gemini or any other AI to generate a custom proposal for your organization.
You are a professional B2B proposal writer. Use the following service brief from Salesupply to create a tailored customer care proposal.
## SERVICE OVERVIEW
Salesupply offers a Translated Email Customer Care service. German-speaking marketplace customers are served by Polish CS agents using a translation workflow:
1. Incoming German emails → translated to Polish via DeepL Pro Enterprise (client glossary + brand voice applied)
2. Polish agent handles the email and drafts response in Polish
3. Response translated back to German → reviewed by German-native QA reviewer before sending
4. Customer receives native-quality German reply
Result: 365-day coverage, 100% SLA, lower cost than in-house.
## PRICING (edit as needed)
### Translated Email Service (AHT 3 min/email)
- Weekday: Purchase €1.23 / Sales €1.44
- Weekend & Holidays: Purchase €1.31 / Sales €1.53
### Language QA — C2 German native check (2 min)
- Purchase €1.95 / Sales €2.15
### Setup (one-time)
- Start Fee Pre-PAID: Purchase €250 / Sales €292.50
- Extra Setup Hour: ~€17 purchase / ~€20 sales
### Fixed Monthly
- AI Module: €25 purchase / €29.25 sales
- Fixed Fee (licenses, maintenance, channels): €195 purchase / €228.15 sales
## KEY ARGUMENTS
- 365 days/year including weekends and holidays — marketplace ranking never drops
- 100% SLA guaranteed
- DeepL Pro Enterprise used by 82% of professional language service firms
- German↔Polish = tier-1 translation pair in DeepL since 2017 (8+ years of optimization)
- Human agent makes every decision — AI handles language layer only
- Native German QA reviewer on all non-standard outbound emails
- ~30% lower cost vs in-house staffing
- Pay-per-use model — no fixed headcount risk
- Pilot option: 6 weeks, one category, side-by-side measurement, full exit rights
## YOUR TASK
Create a professional proposal for [INSERT ORGANIZATION NAME HERE].
Include:
1. Executive summary (why this matters for them specifically)
2. How the service works (brief, clear)
3. Pricing table tailored to their estimated volume
4. Three key risks they might raise — and how we address each
5. Next steps / call to action
Tone: professional, confident, honest. No fluff. Use concrete numbers wherever possible.